Refund & Returns Policy

Last updated: June 2026

At Windridge Farm, all sales are final. Because we sell perishable farm products and community-supported agriculture programs, we do not offer refunds or returns under normal circumstances.

General Policy

• All sales are final — no refunds, no returns.
• This applies to all produce, eggs, flowers, preserves, and other items sold at the farm stand.

Damaged or Incorrect Items

• If you receive a product that is damaged, spoiled, or not as described, contact us within 24 hours with a photo.
• We may replace the item or issue a credit at our discretion. This is not guaranteed.

Farm Share Programs

• All programs are paid up front and are non-refundable once the season begins.
• If you need to cancel, contact us at least 4 days before your first scheduled pickup for a full refund.
• Spot transfers to another person require written consent from the farm.
• Unused credits do not carry over between seasons.

Questions?

If you have a concern about a product, email us at windridgefarm1@outlook.com with your order details and we'll do our best to make it right.

Ontario Consumer Protection

This policy complies with the Ontario Consumer Protection Act, 2002. Your statutory rights are not affected. For information about your consumer rights, visit Consumer Protection Ontario.