Farmshare Program Agreement

Last updated: April 2026

This agreement applies to all members enrolling in a Windridge Farm farmshare program. By completing your enrollment, you confirm that you have read, understood, and agree to the terms below.

1. What You’re Joining

By enrolling in a Windridge Farm farmshare program, you are joining a community-supported agriculture (CSA) arrangement. You commit to supporting the farm at the start of the season, and in return, you share in the harvest throughout the growing season. This means you share in both the bounty and the risk — some weeks will be more abundant than others depending on weather, growing conditions, and other factors beyond anyone’s control.

2. Payment & Commitment

All programs are paid up front and are non-refundable once the season begins.
Your spot may be transferred to another person if you can no longer participate — contact us to arrange.
Interac e-Transfer payments must be sent within 48 hours of enrolling. If payment is not received, your reserved spot may be released to the next person on the waitlist.
If you need to cancel before the season starts, contact us with at least 2 weeks’ notice and we will issue a full refund minus any processing fees.

3. Credit System

Pick As You Go Members

Credits are loaded to your account upon payment confirmation (1 credit = $1 at farm value).
Credit packages include bonus credits — Small packages receive a 10% bonus, Large packages receive a 12% bonus. This is your member discount.
Credits are deducted at pickup. After the weekly selection cutoff (Wednesday), your selected items are reserved and credits are temporarily held, but the actual deduction happens at pickup.
Unused credits expire at the end of the season and do not carry over.
Top-ups are available when your balance falls below $35.
Some items may have per-member quantity limits to ensure fair access. Limits vary by item and week.

Full Harvest Members

You receive a curated box each week — no credits are used for your box.
A separate reward wallet may accumulate bonus credits from swaps, confirmed absences, referrals, or farm promotions.
Reward wallet credits can be used for add-on items or premium extras at pickup.
Reward wallet credits also expire at season end.

4. Weekly Box & Harvest Variability

Box contents change weekly based on what is harvested. Expect a mix of vegetables, herbs, and greens depending on the season.
The farm has final say on box composition. Substitutions may occur if a planned item is unavailable due to weather, pests, or crop conditions.
Product images and descriptions are representative — actual produce may vary in size, appearance, and variety.
Some weeks may yield more or less than others. This is the nature of farming and the shared-risk model you are participating in.

5. Swaps (Full Harvest Only)

Each week, you may swap 1–2 items from your box at the swap table, depending on what surplus items are available that week.
Swaps are 1-for-1 — one box item for one swap item. No credit math is involved.
Swaps can be requested online before the Wednesday midnight cutoff, or in person at pickup from the swap table.
If no swap item appeals to you, you may return the unwanted item and its credit value will be added to your reward wallet.
If you decline an item without swapping or returning it, no credit is issued.

6. Exclusions

You may set a permanent exclusion list of items you never want in your box (Full Harvest) or default selections (Pick As You Go).
Excluded items are simply omitted — no replacement item or credit is provided for excluded items.
You can update your exclusion list at any time from your member dashboard.
Setting many exclusions may result in a smaller box some weeks.

7. Absences & Missed Pickups

Planned Absences

You are allowed up to 3 planned absences per season.
Absences must be reported at least 24 hours before your scheduled pickup via your member dashboard or by contacting us directly.
When you report a planned absence on time, your credits roll over to the following week. No box is packed and nothing is forfeited.

Missed Pickups (No Absence Reported)

Full Harvest: Your box was packed and its value is forfeited — this is part of the CSA commitment. No credit is issued.
Pick As You Go with defaults: Default items were packed and credits were deducted at pickup.
If you contact us significantly late, we cannot guarantee your box will still be available — due to storage and perishable concerns, uncollected items may be donated or shared among other members.

Late Pickup & Rescheduling

If you cannot arrive during the regular pickup window, contact us as soon as possible. Late pickups are accommodated when possible but are not guaranteed.
Rescheduling to non-store hours (outside the regular Thursday window) must be requested at least 24 hours in advance of your planned pickup time.
A rescheduling fee may apply for pickups arranged outside of regular store hours.

Designated Pickup

You may designate someone else to pick up on your behalf. They will need your member ID or a one-time pickup code from your dashboard.

8. Pickup & Delivery

Farm Pickup

Pickup is every Thursday. Members pick up from 4:00–6:00 PM, before the farm stand opens to the public at 6:00 PM.
Bring your member ID (barcode) for check-in.

Local Delivery (If Selected)

Delivery runs earlier on Thursdays, before the farm pickup window. Exact delivery times will be communicated as the season approaches. Delivery fees vary by zone.
If no one is home, your box will be left at the door or a pre-arranged safe-drop location.
You are responsible for bringing perishable items inside promptly. The farm is not responsible for spoilage after delivery.
Severe weather may delay deliveries — we will contact you if your delivery is affected.

9. Baskets & Crates

Each member receives a reusable crate with their weekly box.
Crates must be returned every week — bring your empty crate to your next pickup, or leave it out for the driver if you receive delivery.
Lost or damaged crates will be charged at $7.50 per crate.
Please rinse crates before returning — no need to sanitize, just remove any produce residue.

10. Cancellation & Transfers

Once the season has begun, your enrollment is non-refundable.
You may transfer your spot to another person at any time — contact us with the new member’s details.
If you need to cancel before the season starts, contact us with at least 2 weeks’ notice and we will issue a full refund minus any processing fees.
This agreement does not affect your rights under the Ontario Consumer Protection Act, 2002.

11. Waitlist

If the program is full, you may join the waitlist at no charge.
If a spot opens, you will be notified by email in waitlist order.
Joining the waitlist does not guarantee a spot or require payment until you are invited to enroll.

12. Communication

We will contact you by email for weekly updates, pickup reminders, and important notices.
You must keep your email address current. Missed communications due to outdated contact info are your responsibility.

13. Privacy & Your Data

Your personal information (name, email, phone, dietary preferences, delivery address) is collected to manage your farmshare membership and is handled in accordance with our Privacy Policy.
We do not sell your personal information.

14. Governing Law

This agreement is governed by the laws of the Province of Ontario, Canada.

15. Changes to This Agreement

We may update this agreement before a new season. Any changes will be communicated before the next enrollment period opens. Your continued enrollment constitutes acceptance of the updated terms.

Questions about this agreement? Contact us at windridgefarm1@outlook.com.